transform yourself.

Important Policies...

Appointments are not available online, please call us at: (847) 398-2887

24-hour Cancellation policy

Your appointments are our first priority!  We reserve time just for you and request that you provide at least a 24 hour notice to reschedule or cancel any appointments.  This allows us to adjust our schedules to accommodate other guests that may be on our waiting list. Cancelations made within 24 hours of the appointment, for reasons other than illness or emergency will be charged 50% of the service.  However, additional cancelations within 24 hours will result in the full amount of the service being charged. 

"NO SHOWS" may be asked to secure future appointments with a credit card with continued no shows being

charged 100% of service amount.

 

As a courtesy, we will confirm your date and appointment time via email or text at least 24 hours prior to your appointment.  If we are unable to reach you, please understand that it is your responsibility to remember your appointment to avoid any cancellation fees.  
 

Late Policy

 

Clients will generally be allowed a 10 minute grace period.  After that time, we will attempt to reach you.  If you are not able to make it in time for your service to be completed, we may need to reschedule parts of your service or all of the service. Please call and alert us if you will be late; we’d rather know as early as possible so we can do our best to accommodate you without upsetting the flow of our day. 
 

Please remember that we reserved time just for you.  These policies allow us the opportunity to contact our standby clients of any openings. We appreciate your business very much and thank you in advance for respecting not only our technicians’ time, but our other guests as well.

Forbici Services Guarantee 

 

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services adjusted at no cost to you.  Any issues reported after 5 days from the original appointment date will be assessed on a case by case basis.

 

Product Guarantee 

 

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using.  We will gladly accept returns for store credit on any hair care products within 30 days from purchase as long as at least 2/3 of the product is remaining.  We apologize but skin care products or custom hair enhancements cannot be returned for any reason.

 

Mobile Phones / Hand held Devices

 

As a courtesy to others, please silence your cell phones, devices and refrain from using a speaker phone.

 

Child Safety

 

We love our children but as a courtesy to other guests, they may not accompany you while receiving chemical or spa services.

Payment Types
 

We accept all major credit cards and allow gratuities on credit and debit cards.  No personal checks are accepted.